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Refund Policy

Happiness Guarantee

Our Happiness Guarantee underscores our commitment to client satisfaction. If you have concerns regarding our service, we will collaborate with you to rectify the situation.

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Procedure:

  1. Timely Communication: Contact us within 48 hours of your cleaning to detail your concerns.

  2. Documentation: Provide photographs of the areas in question, if requested.

  3. Re-Cleaning: We will schedule a complimentary re-clean at the earliest convenience, typically on the next business day. Our team will revisit your property to address the specified areas. Re-cleans must occur within seven business days of the initial service to qualify.

  4. Further Action: If concerns persist post re-cleaning, we will reassess and, if unable to resolve the issues, offer a fair credit or refund.

 

Please note, the Happiness Guarantee does not apply to services booked incorrectly, such as deep cleans scheduled as end-of-lease cleans, builder cleans booked at an hourly rate, or situations beyond our control (e.g., lack of power, water, or property access).

 

The Happiness Guarantee DOES NOT entitle clients to:

  • Complimentary services beyond the 7 grace period.

  • Monetary compensation in lieu of a re-clean within 7 or additional services as substitutes.

Bond Back Guarantee

Our Bond Back Guarantee reflects our dedication to ensuring your satisfaction and facilitating a smooth end-of-lease process.

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Procedure:

  1. Prompt Notification: Inform us within 48 hours of your cleaning, providing details of any concerns raised by your agent via email.

  2. Evidence Submission: Supply photographs of the areas in question and the agent's report, if requested.

  3. Re-Cleaning: We will arrange a complimentary re-clean at the earliest opportunity, typically on the next business day. Our team will revisit the property to address the specified areas. Re-cleans must occur within seven business days of the initial service to qualify.

  4. Further Action: If concerns persist post re-cleaning, we will reassess and, if unable to resolve the issues, offer a fair credit or refund.​

​

Please note, the Bond Back Guarantee does not apply to services booked incorrectly, such as deep cleans scheduled as end-of-lease cleans, builder cleans booked at an hourly rate, or situations beyond our control (e.g., lack of power, water, or property access).

​

The Bond Back Guarantee does not entitle clients to:

  • Complimentary services beyond the 7 grace period.

  • Monetary compensation in lieu of a re-clean within 7 days or additional services as substitutes.

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